FAQ

QA manager/ Executive

Celebration Hut only takes online orders through its website celebrationhut.com. We do not take any order on phone or via email and we do not have retail outlets. If you are having any problem placing an order, you can call our customer care at +91 7611001234 throughout the week between 9 am to 7 pm and we’ll help you place the order. Alternatively, you can write to us at [email protected] anytime and we’ll get back to you ASAP.

Oprations / Work Management

You can place a bulk order at the celebration hut website directly. However, we do have a corporate sales & bulk orders team which caters to bespoke and/or large gifting requirements. We can help you with bulk orders as small as 50 pieces to as large at 10,000 pieces. Please write to us at [email protected] and someone from our sales team will get in touch with you shortly.

Manager / Executive

We deliver products to most of the places in the world, but not everywhere.For more information you can email us at [email protected]

Accounts Manager/ Accounts Executive

You can use the gift voucher or the discount coupon code during the checkout process. There is an option to enter the code.You cannot apply both coupon code and gift voucher at the same time. You can use only one thing at a time.

Sales Manager / Sales executive

Celebration hut provides a wide variety of payment options ranging from cards to wallets. Below is a complete list of payment options that you can use at celebration hut:
• Credit cards: We accept all credit cards including Visa, Master, Maestro & American Express. We also accept all domestic & international credit cards
• Debit cards:We accept all debit cards including Visa, Master & Maestro. We also accept all domestic & international debit cards
• Internet banking:We accept net banking payments for all domestic accounts. We do not have net banking facility for international accounts
• Wallets:We are continuously adding more & more wallets as payment options to help our customers. We accept payments through all major wallets including PayTM

No you cannot apply the discount code after paying. The discount coupon code or the gift voucher needs to be applied at the time of checkout in the ‘Order Summary’ section. Once the payment is made, the discount code cannot be applied against the same order.

Our complete website is secured by an SSL encryption. The green bar that appears in your browser address bar shows ‘https’ which highlights a secure connection rather than a normal ‘http’ connection. All your data and transaction related details are accepted through the SSL protocol ensuring high level of security.

We provide several delivery options depending on the location and the gift item.

For regular pincodes, we ship our products through premier courier partners like DHL, Blue Dart, FedEx, etc and we are able to deliver our products within 2-5 business days in India and within 4-7 business days internationally. For remote locations, we use sovereign courier partners which may take up to 10-12 days for delivery.

Such instances are usually very rare. Most of the time they occur if the courier company has handed the parcel to the person who was available to collect it. It would usually either be the concierge, reception or the security guard of your building. So please check with them once. In case, you are still not able to locate your item, please email us at [email protected]

You can track your order either using the Track Order link or your My Account section.

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